Information We Collect

We collect information that you provide directly to us and information that we gather automatically when you interact with our services. This includes both personal and business-related data necessary for delivering our automation solutions.

Personal Information You Provide

• Name, email address, and contact details when you register or inquire about our services
• Business information including company name, industry, and operational details
• Communication preferences and marketing consent
• Payment information and billing addresses for service subscriptions
• Support requests and feedback you submit through our platforms

Automatically Collected Information

• Device information, IP addresses, and browser details
• Usage patterns within our automation tools and platforms
• Performance data to improve our service delivery
• Cookies and similar tracking technologies for functionality

How We Use Your Information

Your information helps us provide tailored business automation solutions and maintain the quality of our services. We use your data responsibly and only for legitimate business purposes.

1. To deliver and customize our automation services according to your business needs
2. To process payments and manage your account subscriptions
3. To provide technical support and respond to your inquiries
4. To improve our products and develop new automation features
5. To send important service updates and relevant business information
6. To comply with legal obligations and protect against fraud

Data Sharing and Third Parties

We don't sell your personal information to third parties. However, we may share certain data with trusted service providers who help us deliver our automation services effectively.

Service Providers We Work With

All third-party providers are required to maintain strict confidentiality and use your data only for the specific purposes we've authorized. We carefully vet these partners to ensure they meet our privacy standards.

Your Rights Under Australian Privacy Law

As an Australian business, we comply with the Privacy Act 1988 and the Australian Privacy Principles. You have specific rights regarding your personal information that we're committed to honoring.

What Rights You Have

• Access: Request copies of the personal information we hold about you
• Correction: Ask us to fix any inaccurate or incomplete information
• Deletion: Request removal of your personal data when it's no longer needed
• Restriction: Limit how we process your information in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Objection: Opt out of certain types of data processing

How to Exercise Your Rights

To make a request regarding your personal information, contact us at support@updivieoneon.com or call +61415824304. We'll respond within 30 days and verify your identity before processing any requests.

Data Security and Protection

We implement multiple layers of security to protect your information from unauthorized access, alteration, or destruction. Your trust is essential to our business, and we take that responsibility seriously.

Security Measures We Use

• End-to-end encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Restricted access controls with multi-factor authentication
• Secure cloud infrastructure with redundant backups
• Staff training on privacy and data handling best practices
• Incident response procedures for potential security breaches

While we maintain industry-leading security practices, no system is completely immune to threats. If we detect any unauthorized access to your data, we'll notify you and relevant authorities within 72 hours as required by law.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of data have different retention periods based on their purpose and regulatory obligations.

Retention Periods

When data reaches the end of its retention period, we securely delete it from our systems. You can also request early deletion of your personal information by contacting our support team.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how our services are being used. You have control over these settings.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us analyze website usage and improve performance
• Functional Cookies: Remember your preferences and personalize your experience
• Analytics Cookies: Provide insights into user behavior and service effectiveness

You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect some website functionality, but won't prevent you from accessing our core services.

International Data Transfers

While we primarily store data within Australia, some of our trusted service providers operate internationally. When data is transferred overseas, we ensure appropriate safeguards are in place.

• All international transfers comply with Australian privacy requirements
• Service providers must demonstrate equivalent privacy protections
• We use contractual safeguards and certification programs where available
• Data is encrypted during transfer and at rest in international locations

Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices. Significant changes will be communicated to you directly.

• Minor updates will be posted on this page with a revised date
• Major changes will be emailed to all active users
• You'll have 30 days to review significant policy changes
• Continued use of our services indicates acceptance of updates

We recommend checking this page periodically to stay informed about how we protect your privacy and handle your personal information.